Shipping and returns
This is where you’ll find everything you need to know on shipping and returns.
Click the icon you need: it just takes a few simple steps and we’ll take care of the rest.
DELIVERY TO Change
If you're ordering outside of the US, your order may be subject to customs and import duties.
Velasca has no control over these charges and we can't tell you exactly how much it may cost you, as customs policies and import duties vary widely from country to country.
For your convenience, here's a handy list of our most popular shipping destinations. Have a look:
- United States: no duties for orders below US $ 800
- Norway: no duties + 25% VAT
- Australia: 5% duties + 10% VAT (on both the value of the goods and the cost of transportation)
- Hong Kong: no duties (so no worries for you)
- Singapore: 7% VAT (on both the value of the goods and the cost of transportation)
- Switzerland: 22 Fr. advanced fee + 8% duties + 8% VAT
RETURN FROM Change
To make things speedy
If you want to return one or more products: just check the email you used to make the original purchase to find your order number (ex. EU-123456).
Go to the returnOr:
If you're ordering outside of the US, your order may be subject to customs and import duties.
Velasca has no control over these charges and we can't tell you exactly how much it may cost you, as customs policies and import duties vary widely from country to country.
For your convenience, here's a handy list of our most popular shipping destinations. Have a look:
- United States: no duties for orders below US $ 800
- Norway: no duties + 25% VAT
- Australia: 5% duties + 10% VAT (on both the value of the goods and the cost of transportation)
- Hong Kong: no duties (so no worries for you)
- Singapore: 7% VAT (on both the value of the goods and the cost of transportation)
- Switzerland: 22 Fr. advanced fee + 8% duties + 8% VAT
